Where do you stand?
When you book a holiday with us, we want you to enjoy it. You are more likely to do so if you carefully read all the information contained on this website, so that you understand fully what we provide and then book a holiday which is suitable for you. Also, when you book a holiday with us, you enter into a binding contract with us. That means that we have certain obligations to you, and you have certain obligations to us. Our obligations and yours, must, of necessity, be limited, however all our holidays do conform to the Package Travel, Package Holiday and Package Tours Regulation 1992. On this and other pages we explain these obligations hopefully in a manner that is easy to understand.

The Conditions
We have set out below the conditions in a question and answer format to make them easier to understand. This informality does not mean that you are not bound by them. You are and so are we.

1. Who are we?
We are Travel 2 Limited, trading as Travel Trade Store, whose registered address is Hamlyn House, Macdonald Road, Highgate Hill, London N19 5PR.
Holidays not including flights are operated with our ABTA membership No. V1056 including an ABTA bond. The flights in this brochure are ATOL Protected, since we hold an Air Travel Organiser's License granted by the Civil Aviation Authority. Our ATOL number is ATOL 3228. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.

2. Who are you?
You are any client of ours who books one of our holidays and who is named on our booking form, letter of acknowledgement and invoices. You will have an association with the travel industry and you are expected to understand that special rules apply governing the issuing of staff tickets.

3. How should you select your holiday?
(a) study the information and descriptions in this brochure carefully and make sure you understand them.
(b) advise us if you have any particular physical or other health reasons which affect the type of holiday suitable for your needs. If you do not tell us in writing, at the time of booking, we are not liable to you for anything which goes wrong with your holiday or for any complaints which you may have as a result of your personal situation.

4. How do you book your holiday?
You book your holiday by contacting us by telephone. If by telephone, our reservation clerk will obtain your authority to charge your credit/debit card with the deposit. We will then send you an acknowledgement that your booking is being processed. Acceptance of your deposit does not mean that your holiday is confirmed. Please read the acknowledgement carefully so that any discrepancies can be rectified immediately. Also please refer to the payment details in Clauses 6 and 7, since these also impose requirements to be followed at the time of booking.

5. What happens when you book your holiday?
Your request to us and you paying us a deposit, and our acceptance of your deposit, means we will request the travel arrangements on your behalf. Once these arrangements are confirmed, we will issue a confirmation invoice to you. In other words, it is from this point onwards that we have binding legal obligations to you, and you have binding legal obligations to us. The extent of these obligations is set out in the conditions detailed on these pages. Please note that these obligations cannot be varied in any way unless we agree in writing to do so. Further, they set out the full extent of our obligations to you upon which we will rely. Where you ask us to change from a holiday including flights to one excluding flights (or vice versa) you are expected to understand that the conditions of booking may change, and you should read the notes in the correct brochure.

6. What are the payment terms?
When you make a booking request more than six weeks before you wish to travel, you will have to pay a deposit of £80 per person. The date for payment of the balance will be shown on the confirmation invoice issued. When making a booking two to five weeks before you wish to travel, you should pay the deposit and be ready to settle the full amount on receipt of your confirmation invoice or a telephone call advising you of the balance to pay.
Please note that if you do not pay as described above, your holiday will automatically be cancelled. We do not send out reminders. Should we have to cancel your holiday because you have failed to pay, you may be liable to pay us cancellation charges and details of these are set out in Clause 15. When making a booking within two weeks of departure you should pay the full amount. Should we be unable to supply the holiday of your choice or a suitable alternative, monies will be refunded to you in the same manner in which you paid us.

7. What do you get for your money?
Our price list sets out the cost of your holiday. Payment of that cost means you will have paid for:-
(a) accommodation
(b) transport as detailed in this brochure
(c) the other services and facilities as detailed in this brochure.
Please note though that some items are extra. Examples of these are as follows:
(a) holiday insurance
(b) flight supplements
(c) overseas airport taxes paid locally/passenger service charge/fuel surcharges
(d) single room supplements
(e) optional extras
(f) items of personal expenditure
(g) cots/meals for children
(h) booking and amendment fees (non- refundable)
During peak travelling times (school holidays) where flights are included, there is considerably more work (often aborted) to gain your reservation. A charge may be made at the time of your booking. If we are able to book your holiday during these dates then this sum will be treated as a deposit towards the final cost of your holiday. When the holiday is confirmed and we have received full payment, we will mail your documents and itinerary to you.

8. What do we do to provide your holiday?
We make arrangements with suppliers, by which we mean air carriers and road transport companies, hoteliers and all others who actually provide the service which make up the component parts of your holiday. We take all reasonable and practicable steps to ensure that these suppliers are efficient, safe and reputable businesses and that they comply with the local and national laws and regulations of the country in which they provide the service. Wherever possible, we arrange for local representation to be available to deal with any queries, although for operational reasons at some of our destinations this is not always possible. Over 95% of our hotels have been inspected.

9. Can you make special requests?
If you have a special request - by which we mean a request for a facility or service which is not described or advertised in this brochure - we shall pass it on to the relevant supplier. But, because we do not provide the service ourselves, we cannot guarantee that your special requests will be met and we have no liability to you if they are not. We will though, make every effort to ask the supplier to arrange what you want.

10. What must you do before and during your holiday?
There are three things which you must do before you depart and they are:
(a) when you receive your documents, you must check them carefully and notify us straight away if you think any details are inaccurate. We are not liable to you for any problems which arise or complaints which you may have as a result of not reading the documents carefully.
(b) you must ensure you have a valid passport and, if necessary, a visa. It must be a FULL passport and be valid for at least six months beyond your planned date of return. We recommend you contact the visa section of the country you are visiting. Our offices will be pleased to supply the telephone No. of the relevant Embassy/High Commission/Visa office and all our regional offices have a copy of the Travel Information Manual. Provided we have given you advice on where to obtain a visa, we do not have any liability to you if you do not have a proper visa or any other documentation which may be required before you are allowed to enter any country to which you are travelling as part of your holiday arrangements. Should you be denied entry, we will try to assist but, any assistance will be as a gesture of goodwill. We will be under no obligation to do so and reserve the right to recover from you any costs which we incur. You should also be aware that certain countries impose penalties if you do not have the correct documents to be granted entry/re-entry into the country. Where any such penalty is imposed upon either us or the carrier you will be obliged to repay either us or the carrier.
(c) you must ensure that you have fully complied with any health requirements, such as vaccinations, for any country which you may be visiting. Please ensure that you carry with you all the documents which prove that you have done so. You should check either with your General Practitioner or your National Airline. In the UK we would also advise you to follow the recommenda- tions contained in the Department of Health leaflet 'The Traveller's Guide to Health' (T3). All European Countries issue similar leaflets. We are not liable to you for any illness or discomfort which you may suffer as a result of your failure either to obtain necessary vaccinations or to follow medical advise/recommendations.You must ensure that you arrive at your airport of departure in sufficient time. After you have made your booking and before you depart, we will give you precise details of the time at which you should arrive at the airport. Should you fail to do so and should you miss the flight, we do not have any liability to you. We will, if possible, arrange alternative transport but reserve the right to recover from you any additional cost which we incur either in obtaining a substitute or in making any other necessary arrangements. Clients who purchase our holidays which include transportation often do so with the privilege of using staff travel concessions. They should be aware of the rules governing concessionary travel. travel trade store will always do its utmost to re-arrange your holiday in the event of denied boarding and will also pay a denied boarding compensation of £30 if we are unable to re-ar range a satisfactory holiday commencing within 48-hours of your original departure time. Where a cancellation waiver has been taken out (see note 23). This will be in addition to a full refund of your holiday costs ex-cluding the insurance premium. When you start your holiday, there are four golden rules. They are:
(i) you must not while on any aeroplane/train behave in a way which causes distress or annoyance to others or creates the risk of danger or damage to property. If you do so, you are liable to be prevented from travelling at the discretion of the captain and may be subject to arrest. Should that happen, we have no liability to you and it will be up to you to make your own travel arrange- ments. In particular, we will not give you a refund of any portion of the cost of your holiday.
(ii) while abroad you must not behave in a way which gives offense to others or causes injury. Should you do so, you may be evicted from your hotel, at the discretion of the hotel manager. We will have no liability to you and we will not give you a refund of any portion of the cost of your holiday. Further, if we incur expense as a result of your behaviour, you will be obliged to compensate us for that expense.
(iii) most of the airlines have a dress code for staff concessionary travel passengers. We advise you check on this but suggest that you follow the general rule of 'if in doubt, dress up'.
(iv) should you have a complaint you must follow the procedure set out in Clause 18.

11. Can you change your holiday booking?
You can change your holiday booking, but there may be financial consequences if you do so. If you change your booking this will be classified as an amendment and a charge may be levied for each change. Approximately £15.

12. Can we change your holiday booking?
We aim not to make any changes after we have confirmed your booking. But, because we have to make arrangements with suppliers many months in advance, it may be that the changes will be necessary. We do have the right therefore to make changes, but those rights are limited and, in certain circumstances, have financial consequences for us. Our rights depend upon the sort of change being made which will be regarded either as 'major' or 'minor'. A major change is a change to your destination for reasons other than flights becoming full to staff travel members or to a lower category hotel or to the itinerary if you are on a holiday making travel by vehicle where we provide the driver. A minor change is any other change. We have the right to make minor changes at any time and we are not obliged either to advise you in advance of your departure or to pay you any compensation. Wherever is practicable we shall tell you before you depart of any minor changes. When making a major change, we will tell you as soon as practicably possible before your departure. At the same time, you will be offered the choice of:
(a) accepting the alternative; or
(b) purchasing another holiday from us, and if it is more expensive you will have to pay the difference, but if it is cheaper, we will refund you the difference; or
(c) cancelling your holiday and obtaining a refund of all payments made by you, including the cost of the insurance provided that it is one we have specially arranged
(d) compensation as set out in the table below.
Occasionally we have to make changes for reasons of 'force majeure'. What this legal term means is reasons of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions or similar events beyond our control. If we make a major change because of force majeure, we will only be liable to offer you the alternatives set in (a), (b) and (c) unless this occurs after the date of commencement of your holiday in which case we shall either, where possible, arrange for you to be returned to the UK (if you wish) subject to staff travel availability giving you a pro rata refund of the cost of the ground services overseas or provide alternative arrangements. But, if we make a major change for any other reason, we will pay you compensation as set out in the table below, even if you choose the option of cancelling your holiday and obtaining a full refund:

Compensation
Period before scheduled departure compensation within which a major change is per person notified to you (as detailed above):
More than 30 days NIL
14-29 days £20
13-0 days £50

You must appreciate that the above sets out the maximum extent of our liability to you. This excludes the holidays where the airline reserves the right to amend/cancel concessionary tickets.

13. Can the price of your holiday be changed?
When you have booked and paid the full amount, the price of your holiday as shown on your confirmation invoice is fully guaranteed and will not be subject to any changes or surcharges unless you elect to change the confirmed booking (see Clause 11). Before your booking is fully paid, we do, however, reserve the right to increase or decrease our prices. If through currency fluctuation the price of your holiday is increased by more than 10%, you may cancel your holiday without penalty. We may increase/decrease the price if the rate of exchange varies by more than 2% up/down.

14. How is the price of your holiday calculated?
We calculate the brochure price of your holiday by reference to known staff travel costs on the date the brochure was produced. Many of our contracts are based on the US Dollar, US $ exchange rate £1 = US $1.79. Other currencies in contractual use are: Cyprus £, Hong Kong Dollar, Australian Dollar, Mauritius Rupee, Seychelles Rupee, Singapore Dollar, South African Rand, Thai Baht, UAE Dirham, Tunisian Dinar, Moroccan Dirham and the Euro.

15. Can you cancel your holiday?
You may cancel your holiday, but depending upon when you do so, there may be financial consequences for you. This is because we incur expense and losses when you cancel and we therefore do impose cancellation charges to cover our estimate of the expense and loss. Cancellations must be in writing and that written notice must be signed by the person who signed the booking form. Also, cancellation does not become effective until we receive your written notification. We then calculate the number of days before the booked departure date and assess cancellation charges accordingly. We set out below a table of the charges which will be imposed depending upon the length of time etween cancellation and intended departure.

NB. The above charges relate to the hotel element of your booking. Flight cancellation charges will be 100% after ticketing as all discounted airline seats are non changeable/non-refundable.
Please note that in the aforementioned cases, you will have paid us money which will cover the cancellation charge. We are entitled to deduct the booking fee/cancellation charge from that payment by you and refund to you only the balance. Please also note that the cost of the holiday by reference to which cancellation charges are imposed, does not include any sums paid by you for insurance or booking/amendment fees. In certain cases, the price of your holiday is calculated by reference to the number of occupants of a room and if one of those occupants cancels, not only will there be a cancellation charge, but also the remaining members of your party may have to pay an additional sum. Your attention is drawn to our booking fee including ree cancellation on page 3 under General Information.

16. When may we cancel your holiday?
We do reserve the right to cancel your holiday, in any circumstances. As already mentioned, we will cancel your holiday should you fail to pay (see Clause 6). We also have the right, at our absolute discretion, to cancel your holiday at any time more than 8 weeks before your intended departure date. We will only cancel your holiday within 8 weeks of your departure for reasons of force majeure or because the airline becomes full with commercial passengers. (Please refer to Clause 12 for the definition of force majeure). Should we cancel in either of these circumstances, you will be offered either an alternative holiday of a comparable standard or a prompt refund of all refundable monies paid by you. Please note this is the extent of our liability to you. We can also cancel your holiday in the event that you lose your staff travel privileges for whatever reason and cancellation charges will then be made.

17. Are the times of departure definite?
No. They are subject to change but we will always do our best to advise you in advance of any changes.

18. What do you do if you have a problem or complaint?
We do not have a representative or agent available in every resort. Because of this, there are two alternative situations which arise should you have a problem or complaint.
(a) where we have a representative/agent:
Our representative is there to help and is very often able to resolve any problems or complaints on the spot. But, for our representative to be able to help you, you must tell him/her if you have a problem or complaint. Not only may prompt contact by you enable you to enjoy your holiday, but also you have a duty in law to do so and, if you fail to do so, this will substantially affect your rights against us. We must stress that, if you do not contact our representative, we will take the view that failure on your part reduces or even extinguishes completely any rights which you may have to compensation. Unfortunately, there may be the rare occasion when our representative is unable to deal with your problem or complaint. In such a case, a Holiday Report Form should be completed and signed by you and the representative. You should retain your copy and upon your return, you should contact us within 28 days by writing to us. You must appreciate that we will need to investigate your complaint and, if you do not tell us immediately upon your return, our ability to investigate may be seriously hampered. Should that prove to be the case we reserve the right to reject your complaint.
(b) contact telephone number:
In some destinations it is not possible for operational reasons to have either a representative or an agent. Clearly, in these destinations you should resolve any complaints or problems directly with the local suppliers.

19. What are your rights when something goes wrong?
We would hope that you enjoy your holiday, receiving the services described in our brochure. But we recognise that things can go wrong and you do have considerable rights. These rights depend upon what has actually gone wrong and whether or not you have suffered any personal injury. We shall deal first with your rights where there is no personal injury. Should any part of your holiday not be as described in any part of this brochure or any subsequent written amendments and not be of a reasonable standard, we accept full responsibility irrespective of the cause, and we will pay you reasonable compensation. There is one exclusion to this. It is that, when your complaint is about transport by train, air or sea, our liability to you is limited in accordance with international conventions which govern rail, air or sea transport and is limited as per Clause 21. It is important though to bear in mind that your expectations of your holiday must be reasonable and must be based on what we have said to you in this brochure. We do not accept liability for any disappointment which you may feel as a result of unrealistic expectations. You should also bear in mind that our acceptance of responsibility is subject to the provisions of the other conditions set out above and below. We shall now deal with the situation should you suffer personal injury. There are two types of situation, in which you have differing rights.
(i) should you suffer death or personal injury or illness, we will accept responsibility provided it has been caused by our negligence or that of our employees, agents, suppliers, sub-contractors or servants acting within the scope of, or in the course of, their employment save for rail, air and sea carriers. Where the cause is the negligence of our agents, suppliers or sub-contractors our acceptance of liability is subject to you assigning to us your rights against them and to your co-operation with us in any legal action we take against them. In the case of rail, air or sea carriers, we accept no responsibility for any death, personal injury or illness caused by them.
(ii) should you suffer death, personal injury or illness arising out of any activity which does not form part of your holiday arrangements or any excursion sold by us, we shall offer every assistance. This includes advice, guidance and at our discretion, financial assistance as appropriate up to a limit of £5,000 to enable you or your legal representative to take legal action against the person responsible for your death, personal injury or illness. If we consider it appropriate to grant you financial assistance, this will be on the condition that the sum is re-paid to us out of any sum recovered from the person responsible and which is attributable to legal costs. Please note that the financial assistance which we offer is not per person, but per booking form. Other than as set out above, we have no liability to you should you suffer death, personal injury or illness.

20. How are the disputes resolved?
We hope, and anticipate, that any problems or complaints can be resolved amicably between us. Should that not be possible, disputes can be referred to arbitration under the special scheme which has been devised by the Association of British Travel Agents. Although arranged by ABTA, any arbitration is dealt with independently by the Chartered Institute of Arbitrators. The scheme (details of which will be supplied on request) provides a simple inexpensive method of arbitration based on documents alone with restricted liability for you for costs. The scheme does not apply for claims for amounts greater than £1,500 per person, or £7,500 per booking form, nor to claims involving physical injury or illness. It is a rule of the scheme that an application for arbitration must be made within 9 months of your return from holiday. Should you not wish to use this arbitration scheme, or should your claim fall outside its limits, you should note that all disputes between us are subject to the jurisdiction of the English courts and will be governed by the provisions of English Law.

21. Are there any other terms of which I should be aware?
There are a few other important terms which relate to the rail, air and sea transport aspects of your holiday. The first thing to note is that we do not contract to provide you with carriage by rail, air or sea. What we agree to do is to reserve on your behalf accommodation on board a train, aircraft or ship. Your contract for carriage by rail, air or sea is subject to the conditions of carriage of the carrier. Some of these limit or exclude liability and are the subject of international agreements. It is not practicable for us to detail these conditions here, but we will supply you with full details should you ask. You must understand though, that whether or not you ask for the carriers' conditions, you will be bound by them. This includes interline concessionary travel.

22. What is this brochures life?
Our brochure was prepared in the June 2006. Descriptions are of facilities available at this date. It is valid until October 2007 unless a second edition is published in which case it is automatically superseded. If in doubt, please check with us. All copy has been approved by suppliers as being accurate.

23. Cancellation waiver
If you are holding an annual holiday insurance policy, please check carefully that you are covered for cancellation charges. If not, we recommend that you take out the option of cancellation waiver, which guarantees a full refund (excluding the premium). The payment of �10 (include VAT) per person covers you for:

The sum repayable will only be for the services paid for, and not received (excludes late booking fee and insurance charges).
Specifically excluded are costs incurred due to delay for any reason.
Please note in cases where hotels will not allow cancellations once reservation is confirmed, a cancellation waiver will not be offered. Cancellation waiver must be paid at time of booking to be valid.

NOTE:
a) From time to time the Inland Revenue raises the question of taxable benefits on staff concessionary tickets. In the unlikely event that any programme of holidays operated by travel trade store is deemed a taxable benefit, neither travel trade store nor the carrier (where applicable) can be deemed liable for any tax payments demanded.
b) Any information given on the booking form to verify eligibility will be treated in the strictest confidence in line with the provisions of the Data Protection Act.